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How Customers Think: Essential Insights into the Mind of the Market
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Chief Customer Officer : Getting Past Lip Service to Passionate Action
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The DNA of Customer Experience: How Emotions Drive Value
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Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
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Clued In: How to Keep Customers Coming Back Again and Again
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Field Guide for the Experience Economy
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Priceless: Turning Ordinary Products into Extraordinary Experiences
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The Experience! How to Wow Your Customers and Create a Passionate Workplace
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Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
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Revolutionize Your Customer Experience
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Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
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Creating and Delivering Totally Awesome Customer Experiences
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See, Feel, Think, Do: The Power of Instinct in Business
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Experiential Marketing : How to Get Customers to Sense, Feel, Think, Act, and Relate to Your Company and Brands
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